FAQs - Frequently Asked Questions

Account
    What is Privacy Policy?
    The Privacy Policy link is located at the bottom of all pages. When selected, it displays the Civil Systems, Inc. privacy policy. Please utilize the following link for more assistance.
    Privacy Policy

    What is Terms of Use?
    The Terms of Use link is located at the bottom of all pages. When selected, it displays the Civil Systems, Inc. web application Terms of Use. By logging into the Civil Systems, Inc. web application, you agree to the Terms of Use. If you do not agree with the Terms of Use, please logout immediately and contact Customer Support to terminate your account. Please utilize the following link for more assistance.
    Terms of Use

    What if I need system assistance?
    Registrations & Permits à Carte™ is an automated system with a robust online help for self-assistance which provides the quickest answers for most questions often with helpful step-by-step videos. Online help provides ability to search by topic or keywords. When performing keyword searches, fewer words may render more information. By logging into your account, more help items will be available as help topics are tailored to account type. You may view all help items by clicking the Frequently Asked Questions link located at the bottom of each page. Any questions regarding the permitting / registration requirements or process must be directed to the entity providing the actual registration or permit. Be sure to check the entity’s website for their specific details and instructions. We utilize many government websites as part of our verification process. Our Customer Support team cannot help you bring your business into compliance with those authorities for items discovered during the verification process. To contact Customer Support regarding a technical issue with Registrations & Permits à Carte™, click the Contact Us link below.

    What if I need to contact Customer Support for system assistance?
    Registrations & Permits à Carte™ is an automated system with a robust online help for self-assistance which provides the quickest answers for most questions often with helpful step-by-step videos. Online help provides ability to search by topic or keywords. When performing keyword searches, fewer words may render more information. By logging into your account, more help items will be available as help topics are tailored to account type. You may view all help items by clicking the Frequently Asked Questions link located at the bottom of each page. Any questions regarding the permitting / registration requirements or process must be directed to the entity providing the actual registration or permit. Be sure to check the entity’s website for their specific details and instructions. We utilize many government websites as part of our verification process. Our Customer Support team cannot help you bring your business into compliance with those authorities for items discovered during the verification process. To contact Customer Support regarding a technical issue with Registrations & Permits à Carte™, click the Contact Us link below.

    Where do I start?
    1) Register for an account using the following link. 2) Complete information on registration page and submit. 3) Check email to confirm account. If email is not in your inbox, check junk or spam folder. 4) Log in to complete account registration and setup.
    Register


    What is an Individual Profile?
    All system accounts require complete individual profile which includes: 1) Name, job title and default city (if desired). Default city is meant to speed up the search for the desired registration or permit. Default city should be set to the city where most work is performed. Default city can be changed anytime via My Profile. 2) Home address which matches the address shown on the driver license or state issued identification. Additional addresses such as a PO Box can be added later via My Profile. 3) Phone number. Additional phone numbers may be added later via My Profile.

    What is a Business Profile?
    All business accounts require a complete business profile. A business profile is completed after the individual profile is complete. A business profile includes: 1) Legal business name, type of business (Corporation, LLC, Sole Proprietor, etc.), and federal tax ID#. 2) Business physical address. Additional addresses such as PO Box may be added later. 3) Business Phone. The business name must be the exact legal business name as formed with the State or County. If State or County information is out of date, then the State or County information must be updated prior to obtaining the registration or permit. Out of date State and County information will delay the processing of the registration or permit. If the business is a sole proprietor using an Assumed Name certificate, then the legal business name is the Registrant’s Name DBA Assumed Name exactly as it appears on the certificate. An example is John Doe DBA Doe Construction. If the business is not formally formed without a federal tax ID# or Assumed Name, then you must use an individual account, not a business account. Do not provide a social security number as the federal tax ID#. All information must be current and match the State or County.

    How do I create a business account?
    1) Register for an account using the following link. 2) Complete information on registration page and submit. 3) Check email to confirm account. If email is not in your inbox, check junk or spam folder. 4) Log in to complete account registration and setup.
    Register


    What are the requirements for a sole proprietorship?
    Sole proprietorship business accounts must contain: 1) The name of the business owner. 2) The physical address of the business. 3) The home address of the business owner. 4) The driver license number or identification card number issued by the business owner by the Department of Public Safety. 5) EIN# or the document# from the assumed name document. Do not use your personal social security number. This will delay processing. Finally, if you do not have an EIN#, assumed name or other legal documentation for your business name, you should create an individual account. The insurance certificate must be in your individual name. To request an account change using the same email address, please use the Contact Us link to request an email reset.

    What if my email is already taken?
    This system requires one valid email address for each account and may only be attached to one individual account or business account. If you receive a message `email is already taken`, then an account already exists for the specified email address. To request the email address to be reset, submit your request via the Contact Us link below. Email reuse is up to the sole discretion of Civil Systems, Inc. In some circumstances, the request may be refused.
    Forgot Password

Payment
    What is the refund policy?
    This system requires complete information to be provided before payment is collected; therefore, any online payments made through this online system are nonrefundable by Civil Systems, Inc. or associated merchant services providers. All sales are considered final. If a user disputes a charge with their merchant service, the Individual Account or Business Account and all associated User Accounts will be deactivated until the dispute is fully resolved and closed. All registrations and permits for the Business Account and all associated User Accounts will be paused until dispute is resolved, closed, and all administrative charges paid in full to Civil Systems, Inc. The User and/or the Business will be charged $100 for administration costs associated with each disputed charge. This administrative charge reimburses Civil Systems, Inc. for the administrative costs for research of unfounded disputes and recoup merchant fees imposed by the merchant service provider. Civil Systems, Inc. is not held responsible for Businesses or Users proven disreputable, not able to transact business within the locale which the registration or permit is issued, incomplete information, fraudulent information, or expired information. Attempts to force the system into an invalid registration or permit are nonrefundable.
    Terms of Use

    Is my payment secure?
    Yes. All payments are securly processed through a third party merchant payment services company. Payment methods are never stored in Registrations & Permits à Carte™. Registrations & Permits à Carte™ is scanned regularly to maintain Payment Card Industry Data Security Standard (PCI DSS) compliancy.

    Do I need a special software program to use Registrations & Permits à Carte™?
    No. Registrations & Permits à Carte™ is a cloud-based web application requiring only a browser and internet connection to use.

    Do I need any special hardware to use Registrations & Permits à Carte™?
    No. Registrations & Permits à Carte™ is a cloud-based web application requiring only a browser and internet connection to use.

    Why do I see a charge on my statement from Civil Systems, Inc.?
    We handle registrations and permits for many governments and businesses all over the United States. Please log into your account and match your transactions with the date on your credit card statement.

Registration / Permit
    Can I transfer a registration?
    A registration cannot be transferred. Instead the business or individual should complete a new registration.

    Must I complete the entire registration once the process is started?
    No, pending registration information is kept for 30 days. If the registration is not completed within 30 days, the system purges the retained information, and the user must initiate a new registration. Because fees may change during this 30-day window, prices may fluctuate until the registration is finalized.

    Can I register to provide both commercial services and residential services?
    Yes, you can register for both commercial and residential service.

    How easy is it to navigate Registrations & Permits à Carte™?
    Navigation is very easy! Registrations & Permits à Carte™ is designed to lead the user through the registration and permit workflow process logically, quickly and efficiently. Users with complete accounts are navigated to the centralized page, My Dashboard, which provides the overall view of Business Information, Items Needing Attention, Registrations, Permits and Status. The side navigation menu lists the available items of registrations and permits allowing the user to simply choose items from the menu, then add their selections to the cart. After choosing the registration or permit item, the Requirements page summarizes the credentials, allowing the user to provide information needed. The requirements page uses basic red Xs and green checkmarks to indicate completeness. After all required items are provided, the user is provided a preview of their cart for checkout, then easily navigates to the payment screen. Incomplete registrations and permits are not allowed, since users must supply all requirements before prompted for payment.

    How long does the permit or registration take?
    The ideal registration should only take 15 minutes when instructions and workflow are followed. Ideal, means: 1) Complete and current information. 2) Clear images for all required credentials. 3) Clear business ownership. 4) Proper and active status with required State and County authorities. Our team will verify all businesses, individuals, and credentials. Our simple workflow will lead you through the complete steps. Attempts to circumvent the process will only delay the registration or permit. A good rule of thumb is to plan your registration or permit at least 2 business days prior to needing it. Also, once the registration or permit is issued, be sure to maintain all credentials prior to expiration to avoid any delays or work stoppage orders.

User Account Information
    How will my data be used in this system?
    Civil Systems, Inc. will not make available or sell any personal/business identity data entered in Registrations & Permits à Carte™. Civil Systems, Inc. reserves the right to utilize data for targeted marketing purposes; however, specific user identity information will never be shared or sold. For more detailed information, please see the following link.
Login or Account Access
    What if I cannot log into my account?
    Passwords are cAsE-SEnsitive. Please ensure you are entering information in exact casing. Please utilize the following link for more assistance.
    Forgot Password


    Where do I register for Registrations & Permits à Carte™?
    From the homepage, click `Register` on the main menu bar located at the top of the page. Please utilize the following link for more assistance.
    Register

    Where do I log into Registrations & Permits à Carte™?
    Navigate to the Civil Systems, Inc. website homepage, then click `Login` on the main menu bar located at the top of the page. Please utilize the following link for more assistance.
    Login


    What information do I provide to register?
    Initial account registration includes choosing a type of account. Account type choices include Individual, Business and Entity. The user name, email address, password, and username are required. Please utilize the following link for more assistance. Entity accounts are never created through this registration process. Instead, they are created and assigned by Civil Systems, Inc.
    Register

    How do I select my Username?
    When creating a new account on the `Register` page, enter a username of your choice into in the Desired Username field. You will receive a message indicating the availability of your selection. After your account profile is complete, you may change your Username by navigating to the `My Profile` page at a later time. Please utilize the following link for more assistance.
    Register

    What is the difference between Individual and Business accounts and registrations?
    An individual account and registration is created by an individual in their individual name. A business account and registration is created in the business name. Business types include Sole Proprietorship, Partnership, Corporation, S Corporation, Limited Liability Company (LLC), or Non-Profit.
    Register

    What is an acceptable password?
    Complex passwords are required to protect your information in accordance Payment Card Industry Data Security Standard (PCI DSS) requirements. Passwords must be at least 6 characters long and contain at least one each of the following: upper-case letter (A-Z), lower-case letter (a-z), number (0-9), symbol (%, #, @, !, and *). A password example using one of each of the above is: Password1$. (Do not use this suggested password.) Never share your password with anyone. The Terms of Use of our website require every user must have their own account and password and prohibits account sharing.

    How do I get my account unlocked?
    If an incorrect password is entered too many times, the account will be locked. If you see an account locked message, please click the Contact Us link below to submit an online help request for assistance. On the Login screen, you should click the Skip Log-In link. You must provide the correct email address and contact information for our team to be able to assist. If your account is not locked, you should utilize the Forgot Password link to reset your password. Please check junk and spam folders for important emails from our team. If your account is new, please be aware for security reasons, the temporary password is only valid for 24 hours.
    Forgot Password

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