FAQs - Frequently Asked Questions

Account
    What is Privacy Policy?
    The Privacy Policy link is located at the bottom of all pages. When selected, it displays the Civil Systems, Inc. privacy policy. Please utilize the following link for more assistance.
    Privacy Policy

    What is Terms of Use?
    The Terms of Use link is located at the bottom of all pages. When selected, it displays the Civil Systems, Inc. web application Terms of Use. By logging into the Civil Systems, Inc. web application, you agree to the Terms of Use. If you do not agree with the Terms of Use, please logout immediately and contact Customer Support to terminate your account. Please utilize the following link for more assistance.
    Terms of Use

    Where do I start?
    1) Register for an account using the following link. 2) Complete information on registration page and submit. 3) Check email to confirm account. If email is not in your inbox, check junk or spam folder. 4) Log in to complete account registration and setup.
    Register


    What is an Individual Profile?
    All system accounts must have a complete individual profile which includes: 1) User Information with name, SSN# (last four only), and default city. Default City should be where you do most of your business. 2) User Address with one "home" address matching the address on your driver license or state issued identification. 3) User Phone.

    What is a Business Profile?
    The system requires all business accounts to complete a business profile in addition to the individual profile which includes: 1) Business Information with business name, type of business organization, federal tax ID#. Do not provide a social security number. 2) Business Address with one "business" address matching the physical address location for the business. Information should match the state records which grant the business the right to transact business within the state. 3) Business Phone.

    Why is the SSN# last four required?
    Verification of license, registration, or permit information often requires the last four digits of the individual`s social security number. If you are the principal for the business or a state trade license holder, this is required. This must be the last four of the individual or business contact`s SSN, not federal tax id number. Failure to provide the correct last four of the SSN will delay the registration or permit. The last four of the SSN cannot be edited after the initial value is entered. If correction is needed, please contact Customer Service at customerservice@civil-systems.com.

    How do I create a business account?
    1) Register for an account using the following link. 2) Complete information on registration page and submit. 3) Check email to confirm account. If email is not in your inbox, check junk or spam folder. 4) Log in to complete account registration and setup.
    Register


    How do I get my account unlocked?
    If an incorrect password is entered too many times, the account will be locked. If you see an account locked message, please send an email to customerservice@civil-systems.com. This email should be sent from the same email address connected with your account. You can utilize the Forgot Password link to reset your password.
    Forgot Password

    What are the requirements for a sole proprietorship?
    Sole proprietorship business accounts must contain: 1) The name of the business owner. 2) The physical address of the business. 3) The home address of the business owner. 4) The driver license number or identification card number issued by the business owner by the Department of Public Safety. 5) EIN# or the document# from the assumed name document. Do not use your personal social security number. This will delay processing. Finally, if you do not have an EIN#, assumed name or other legal documentation for your business name, you should create an individual account. The insurance certificate must be in your individual name. To request an account change using the same email address, please use the Contact Us link to request an email reset.

    What if my email is already taken?
    This system requires one valid email address for each account and may only be attached to one individual account or business account. If you receive a message `email is already taken`, then an account already exists for the specified email address. To request the email address to be reset, submit your request via the Contact Us link. You must be logged into the account to submit this request via the Contact Us link. Email reuse is up to the sole discretion of Civil Systems, Inc. In some circumstances, the request may be refused.
    Forgot Password

Payment
    What is the refund policy?
    This system requires complete information to be provided before payment is collected; therefore, any online payments made through this online system are nonrefundable by Civil Systems, Inc. or associated merchant services providers. All sales are considered final. If a user disputes a charge with their merchant service, the Individual Account or Business Account and all associated User Accounts will be deactivated until the dispute is fully resolved and closed. All registrations and permits for the Business Account and all associated User Accounts will be paused until dispute is resolved, closed, and all administrative charges paid in full to Civil Systems, Inc. The User and/or the Business will be charged $100 for administration costs associated with each disputed charge. This administrative charge reimburses Civil Systems, Inc. for the administrative costs for research of unfounded disputes and recoup merchant fees imposed by the merchant service provider. Civil Systems, Inc. is not held responsible for Businesses or Users proven disreputable, not able to transact business within the locale which the registration or permit is issued, incomplete information, fraudulent information, or expired information. Attempts to force the system into an invalid registration or permit are nonrefundable.
    Terms of Use

    Why do I see a charge on my statement from Civil Systems, Inc.?
    We handle registrations and permits for many governments and businesses all over the United States. Please log into your account and match your registrations with the date on your credit card statement.

Registration
    How easy is it to navigate Registration Services?
    It is very easy! Registration Services is designed to lead the user through the registration/permit process quickly and efficiently. The `My Dashboard` page displays an option sidebar making system navigation easy and logical.
User Account Information
    How will my data be used in this system?
    Civil Systems, Inc. will not make available or sell any personal/business identity data entered in Registration Services. Civil Systems, Inc. reserves the right to utilize data for targeted marketing purposes; however, specific user identity information will never be shared or sold. For more detailed information, please see the following link.
Login or Account Access
    What if I cannot log into my account?
    Passwords are cAsE-SEnsitive. Please ensure you are entering information in exact casing. Please utilize the following link for more assistance.
    Forgot Password


    Where do I register for Registration Services?
    From the homepage, click `Register` on the main menu bar located at the top of the page. Please utilize the following link for more assistance.
    Register

    Where do I log into Registration Services?
    Navigate to the Civil Systems, Inc. website homepage, then click `Login` on the main menu bar located at the top of the page. Please utilize the following link for more assistance.
    Login


    What information do I provide to register?
    Initial account registration includes choosing a type of account. Account type choices include Individual, Business and Entity. The user name, email address, password, and username are required. Please utilize the following link for more assistance. Entity accounts are never created through this registration process. Instead, they are created and assigned by Civil Systems, Inc.
    Register

    How do I select my Username?
    When creating a new account on the `Register` page, enter a username of your choice into in the Desired Username field. You will receive a message indicating the availability of your selection. After your account profile is complete, you may change your Username by navigating to the `My Profile` page at a later time. Please utilize the following link for more assistance.
    Register

    What is the difference between Individual and Business accounts and registrations?
    An individual account and registration is created by an individual in their individual name. A business account and registration is created in the business name. Business types include Sole Proprietorship, Partnership, Corporation, S Corporation, Limited Liability Company (LLC), or Non-Profit.
    Register

    Is any additional personal information required?
    Each registration type has varied requirements. At a minimum a user account and complete profile is required. A profile is complete when the following is provided: name, at least one address, and and one telephone number.

    What is an acceptable password?
    Passwords must be at least 6 characters long, with at least one number, and one non letter or digit such as %, #, @, !, and *. An example: Password1$.

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